Hi Stephen,
As I understand you are unable to get the updates for Office. Let me assist you with the issue.
In order to check if Office is installed as Click to run, you need to go to control panel, programs and features list.
Try the step below and check the result:
Try repairing the Office installation and check if it helps:
Let us know the result.
Thank you.
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It is definitely the Click-To-Run version of Office. I did the Online Repair and rebooted and it reinstalled the same older version 15.0.4454.1510.
1.Open Word.
2.Click on theFile tab.
3.Click onAccount.
4.Click onUpdate Options.
5.Click onDisable Updates.
6.Click onUpdate Options again.
7.Click onEnable Updates.
Perform a repair of office and check.
If this does not help then create new user account and verify.
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I already tried all this before posting. It happens under multiple accounts. The repair didn't change anything. I already tried disabling/enabling updates. None of this worked.
If the update uses a specific website or port, I can ensure that these are not blocked on our corporate network. That would be useful information.
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Thank you for replying.
If the computer is connected to domain, I would suggest you to isolate the computer from the domain network and check if it works.
You may also try connecting the computer to a different internet service provider and check if it helps.
Check if the date and time on the compute is set correctly.
Let us know the result.
Thank you.
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That is not a solution. I have 1500 more of these to update.
If you provide the ports or sites that the update service is attempting to connect to, that would be a possible solution.
If you could provide another way to force an update to the product rather than disable/reenable the update setting, that would also be a possible solution.
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Microsoft Office 15.0.4454
Thanks for your feedback.
Thank you for replying.
Since you have more than 1500 computers, I would suggest you to post your query in the forum below for better suggestions:
You may also check if the issue occurs on single standalone windows machine that has never been connected to a domain environment or on a computer which has been fresh installed with the windows and then install Office.
To know the sites and ports for windows updates, you may refer to the following link:
http://technet.microsoft.com/en-us/library/bb490846.aspx
Thank you.
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Ports, protocols and URLs used by Click-to-Run
Action |
Protocol |
Port |
URL(s) |
Download, installation from the portal Automatic updates |
TCP |
80 |
|
Subscription maintenance |
TCP |
443 |
|
Office 365 ProPlus activation |
TCP TCP TCP |
443 80 80 |
http://technet.microsoft.com/en-us/library/jj219420.aspx
1.Open Word.
2.Click on theFile tab.
3.Click onAccount.
4.Click onUpdate Options.
5.Click onDisable Updates.
6.Click onUpdate Options again.
7.Click onEnable Updates.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
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Thanks for your feedback.
Installing Office for the first time
Some Office 2016 and Office 2013 products come with a product key. If yours did, before installing Office for the first time, sign in with an existing or new Microsoft account and enter your product key at office.com/setup. Redeeming your key is what links your account with Office so you only have to do this once. Already did this? Select the tab below for the version you're trying to install.
Reinstalling Office
If Office originally came pre-installed and you need to reinstall on it on the same device or a new device, you should already have a Microsoft account associated with your copy of Office. This is the account you'll use to install Office following the steps below. If you need to uninstall Office first, see Uninstall Office from a PC or Uninstall Office for Mac.
Note: The steps to install the 2016 or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Office through one of the following:
Microsoft HUP: If you bought Office for personal use through your company, see Install Office through HUP.
Volume license versions: IT departments might use a different method to install Office for their organization. Talk to your IT department for install help.
Third-party seller: You bought Office from a third-party and you're having problems with the product key.
Sign in to download Office
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Go to your Microsoft account portal and if you're not already signed in, select Sign in.
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Sign in with the Microsoft account you associated with this version of Office.
Forgot your account details? See I forgot the account I use with Office.
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On Services and subscriptions, find the Office product you want to install and select Install.
To install Office in a different language, or to install the 64-bit version, select the link Other options. Choose the language and bit version you want, and then select Install.
Install Office 2016 on a PC
Remember a one-time purchase version of Office is licensed for one install only.
Note: If you're running Windows 10 S, you may be taken to the Microsoft Store app. If that happens, follow the installation steps in Install or reinstall Office from the Microsoft Store instead.
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Depending on your browser, select Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).
If you see the User Account Control prompt that says, Do you want to allow this app to make changes to your device? select Yes.
The install begins.
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Your install is finished when you see the phrase, 'You're all set! Office is installed now' and an animation plays to show you where to find Office applications on your computer. Select Close.
Follow the instructions in the window to find your Office apps. For example depending on your version of Windows, select Start and then scroll to find the app you want to open such as Excel or Word, or type the name of the app in the search box.
Installation or sign in issues?
If you're unable to install Office see Troubleshoot installing Office for more help.
Activate Office
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Start using an Office application right away by opening any app such as Word or Excel. Can't find Office after installing?
In most cases, Office is activated once you start an application and after you agree to the License terms by selecting Accept.
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Office might activate automatically. However, depending on your product you might see the Microsoft Office Activation Wizard. If so, follow the prompts to activate Office.
If you need activation help, see Activate Office.
Sign in to download Office
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Go to your Microsoft account portal and if you're not already signed in, select Sign in.
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Sign in with the Microsoft account you associated with this version of Office.
Forgot your account details? See I forgot the account I use with Office.
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On Services and subscriptions, find the Office product you want to install and select Install.
To install Office in a different language, or to install the 64-bit version, select the link Other options. Choose the language and bit version you want, and then select Install.
Install Office 2016 on a Mac
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Once the download has completed, open Finder, go to Downloads, and double-click Microsoft_Office_2016_Installer.pkg (the name might vary slightly).
Tip: If you see an error that says the Microsoft_Office_2016_Installer.pkg can't be opened because it is from an unidentified developer, wait 10 seconds and then try double-clicking the installer package again. If you're stuck at the Verifying…. progress bar, close or cancel the progress bar and try again.
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On the first installation screen, select Continue to begin the installation process.
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Review the software license agreement, and then click Continue.
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Select Agree to agree to the terms of the software license agreement.
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Choose how you want to install Office and click Continue.
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Review the disk space requirements or change your install location, and then click Install.
Note: If you want to only install specific Office apps and not the entire suite, click the Customize button and uncheck the programs you don't want.
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Enter your Mac login password, if prompted, and then click Install Software. (This is the password that you use to log in to your Mac.)
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The software begins to install. Click Close when the installation is finished. If Office installation fails, see What to try if you can't install or activate Office 2016 for Mac.
Launch an Office for Mac app and start the activation process
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Click the Launchpad icon in the Dock to display all of your apps.
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Click the Microsoft Word icon in the Launchpad.
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The What's New window opens automatically when you launch Word. Click Get Started to start activating. If you need help activating Office, see Activate Office for Mac. If Office activation fails, see What to try if you can't install or activate Office for Mac.
Installation notes
Installation notes
Can I install Office 2016 for Mac and Office for Mac 2011 on the same computer?
Yes, you can install and use Office 2016 for Mac and Office for Mac 2011 at the same time. However, we recommend that you uninstall Office for Mac 2011 before you install the new version just to prevent any confusion.
To uninstall Office for Mac 2011, follow the steps in Uninstall Office 2011 for Mac.
How do I pin the Office app icons to the dock?
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Go to Finder > Applications and open the Office app you want.
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In the Dock, Control+click or right-click the app icon and choose Options > Keep in Dock.
Can I install Office on my iPhone or iPad?
Yes, see Install and set up Office on an iPhone or iPad. You can also set up email on an iOS device (iPhone or iPad).
Sign in to download Office
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Go to your Microsoft account portal and if you're not already signed in, select Sign in.
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Sign in with the Microsoft account you associated with this version of Office.
Forgot your account details? See I forgot the account I use with Office.
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On Services and subscriptions, find the Office product you want to install and select Install.
To install Office in a different language, or to install the 64-bit version, select the link Other options. Choose the language and bit version you want, and then select Install.
Install Office 2013 on a PC
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To begin the installation, depending on your browser, click Run (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).
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When you see 'You're good to go', choose All done.
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Start using an Office application right away by opening any app such as Word or Excel. In most cases, Office is activated once you start an application and after you click Accept to agree to the Microsoft Office License Agreement.
Tip: If you completed the installation and you can’t find the Office applications on your computer, see How to find the Office applications.
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Office might activate automatically when you open an app, such as Word, for the first time. If it doesn't and you see the Microsoft Office Activation Wizard, follow the prompts to activate Office. If you need help with activation, see Activate Office using the Activation wizard.